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OZSportsHub
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Payment Policy
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Payment:
We accept:
Direct Bank Deposit
PayPal
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Direct bank deposit is the preferred method of payment,but you can pay using Paypal as well if that is more convenient for you.
Payment should be made within 3 days of purchase date. If further time is needed to make a payment we need to be informed about it as soon as possible. If no payment is received at the end of 8th day since the purchase date a case will be filed and the buyer will receive a unpaid item strike from Ebay.
If you pay using Direct Deposit we will notify you as soon as the payment shows up in our bank account.
You will be notified via email once your payment [PayPal or Direct Deposit]is received.
Shipping Policy
Shipping:
We ship 2 to 3 times a week .Your order will be sent within 48 hours of the payment clearance.
We ship using Australia Post for all our parcels. You will be notified by email once the item is shipped.
Domestic:
Delivery charges vary. Kindly check the individual listings for details. Insurance is optional but buyers are encouraged to include insurance.
Delivery times: In our experience, items get delivered to most locations within 7 to 9 working days.
Please allow this time for the item to be delivered. If it takes longer kindly contact us as soon as possible via EBay. We assume no liability if insurance option is not selected.A tracking code can only be provided when the insurance option is selected.We assume no liability if insurance option is not selected.
International:
International deliveries take 7 to 10 days to Asia
2 to 3 weeks-USA and Canada
3 to 4 weeks-Europe, Middle East and South America, Africa.
Please note that this is the longest the parcel is likely to take,to arrive to the destination.Most deliveries occur before these time periods.
International Insurance:$9.50
This insurance is optional. But if you need online tracking of your item, you are encouraged to opt for insurance. If insurance option is not selected a customs docket number will be provided. All international items will be sent using AIRMAIL. AIRMAIL is speedy and efficient.We do not assume any liability if insurance option is not selected.
Though it is rare, if the item goes missing, we will do our best to help you to track the item down.
We are known for our quick and efficient shipments across the globe! Please check our feedback to confirm this.
Returns Policy
Returns, Refunds, Exchanges:
All our items are brand new, unless otherwise stated and the actual images of the items are shown in the photos.
We accept returns as long as the item is returned in its original condition. The postage costs will be deducted from the refund amount.
If the item needs to be exchanged, the cost of the item being sent back to the buyer has to be borne by the buyer. If any information given on the listing is incorrect in any way we will bear the cost of sending the item back to the buyer. All our listings have detailed and correct information on the product. Kindly refer to the listings for details. If anything requires further clarification please ask us for details.
Pickups
Pickups are allowed from the Glenfield area,but there are specific times for pickup.
Wednesday pickups : 12'noon to 2 PM [ Need to be confirmed by Monday morning 9AM ]
Sunday pickups : 6pm to 8pm [ Need to be confirmed by Thursday morning 9 AM ]
Please contact us if you need any further information.
About Us
Quality & Customer Service:
@ Sports Village we take great pride in being highly customer focussed. We try to answer each query within 24 hours but may take longer on the weekends.
We try to resolve every problem to the best of our abilities. When you shop with us you are guaranteed of a great shopping experience. We realise that due the online nature of the business customers do not get an opportunity to touch and see the product. Hence, we take great care to describe the item in extensive detail, so the customer is assured of the quality of the purchased product. All our items are thoroughly researched and a high level of quality is guaranteed.
