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Shipping Terms: We will ship your item out within 2-3 business days after payment has cleared. Packages are shipped Monday-Friday before 9am, excluding holidays. Once item is shipped we are not responsible for the item or the time it takes to arrive at buyers location. It is the customers responsiblity to contact UPS/USPS if there is a problem, however we will do our best to help you. We encourage you to purchase insurance to cover the cost of your item if it is not included in the auction. If you select UPS as your shipper, please provide a street address for shipment. UPS will not ship to a PO Box. If you give me a PO Box and choose UPS, I will send you one request via email for a street address. If I do not hear back from you within 24 hours, your package will be processed and shipped via USPS Parcel Post which can take between 2-9 days for delivery.
Return Policy: You may return new, unopened items within 15 days of delivery for an exchange or full refund, less shipping costs and a 15% restocking fee, except for international orders which are non-returnable. Please return items in their original packaging. All Returns must have a RMA# or Return Merchandise Authorization number posted clearly on the outside of the return package or box. Please call 727-849-5295 for RMA #. NO EXCEPTIONS! For your protection, we suggest customers use a trackable shipping company, such as, UPS or FedEx. The ability to track your package will only guarantee your return gets handled safely. Please note that it takes us 3 to 5 business days to process returns once they arrive at our Customer Service Center. Absolutely no returns or exchanges will be accepted after 15 days from the UPS/USPS delivery date. In instances where a return or exchange is needed because of an error made by us, we will gladly pay the return shipping costs. When the error does not lie with us, the customer must then pay all costs related to return shipping. Any warranty claims or defective merchandise must be handled directly with the manufacturer by the customer.
We strive to bring you the best selection of Provo Craft items. We are also constantly adding to our selection of scrapbooking supplies so check back often. We are committed to delivering the best online shopping experience. We are here to help you find exactly what you need to create your scrapbooks and other crafts. If you need assistance, feel free to contact us by phone or email. We are happy to assist you in any way we can. Our Service Providing excellent service with integrity is one of our trademarks and we pride ourselves on our fast shipping. We are dedicated to ensuring that all your orders arrive safely and to your expectations. We have committed ourselves to this promise and work daily to ensure we carry it through. Our customer service representatives are here daily to assist you with your orders, help you find exactly what you are looking for and solve any problems you may have. If you need to contact us directly, please call 727-849-5295 or email us at angelscraps@verizon.net
Our Email Address: angelscraps@verizon.net
Customer Service: Store Hours: 9:30am - 3:30pm Monday thru Friday. We work hard to give great customer service! During stores hours we will do our best to return emails within 2-3 hours of receiving them. 727-849-5295
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