ZSJ-001 Digital Thermometer, Hygrometer & Clock reptile

Most of the products we offer are around 30-50% off the retail prices that you would pay for similar products elsewhere. Retail prices listed above are approximate only. Low price does not mean low quality - it is merely due to the fact that you are buying direct from us and thereby cutting out the costs associated with the retail supply chain. In fact many of our products come from the same overseas manufacturers of brand name products, just not labelled under those brand name.

So quite simply, we buy direct from factories and save, and you can buy direct from us and save!!

Payment Information

• We appreciate quick payment for products purchased. Should payment not be received within 5 days from purchase date then we cannot guarantee that item will be in stock. In such cases you will be entitled to a full refund.
• Payment via Paypal, Bank Transfer, Money Order, and Cash on Pickup are all acceptable.
• Please be sure to only use your ebay username as the ID for the payment in order to avoid delays. Multliple item listings share the same item ID number so please do not leave the ebay item number as the ID for the payment as will be unable to match up your payment with your sale.

Postage and Packaging Information

• All items are packed and sent out via Australia Post unless otherwise indicated.
• Items are packed and posted within a week of receipt of payment. Public holidays may result in delays. Please only contact us if there are delays beyond this period of time.
• We guarantee that items are in good order when packed and sent, and that items are packed appropriately based upon on our experience in posting out these products. As we have no control over the handling processes of Australia Post registered postage is recommended for your piece of mind.
• No claims for damages or losses in the post will be accepted by us as they are the responsibility of the carrier.
• If you want protection against your item getting lost or damaged in the post then please choose and pay for Registered Postage which includes protection for up to $100. Any claims are to be made direct to Australia Post as the carrier of the item. If you choose and pay for the Regular Postage option then you are NOT covered for any damage or loss in the post so please only choose this option if you are willing to accept responsibilty for the items in the post.
• Postage rates apply to most buyers but excess postage costs to some areas must be paid before items will be sent.
• We do not offer express postage services so if you need an item in a hurry please confirm with us first if we can meet your needs BEFORE you buy.
• Pick ups are welcome from Pennant Hills in Sydney by prior appointment. At this time ebay pickups are available on Sundays between 10am and 4pm.

Problems and Returns

• Within reason we will do whatever we can to maintain customer satisfaction and inline with this we promise to give reasonable consideration to any reasonable complaint or request. We cannot guarantee that every buyer will be happy with the resolution, but we can guarantee that we will be fair and reasonable. 
• All due care is taken with listings but should we make a mistake in a listing, or should the item sent be significantly different than the item described in the listing, then you are entitled to a refund of the purchase price once the item has been returned to us.
• It is appreciated if you can contact us within seven (7) days with any requests for refunds as delays beyond this period may result in us refusing your request. Refunds will only be offered once item has been received by us.
• Postage rates apply to most buyers but excess postage costs to some areas must be paid before items will be sent.
• Items must be returned unused, in original packaging, and fit for resale. Please be sure to package items appropriately and return to us as soon as possible.
• No refunds are available for items that are lost or damaged in the post as postal insurance covers you for these problems. If you choose not to pay for insurance then you are choosing to take the risk.

About Us

Reptile Direct Australia is an Australian based importer of pet products. We buy products in large quantities direct from the overseas manufacturers and distribute these products locally in Australia. This is how we are able to secure such low prices that we can then pass on to you the buyer.

Our warehouse is based in the north western suburbs of Sydney and buyers are welcome to visit our showroom by prior appointment. Should you have any questions that are not answered here please feel free to contact us via the ebay messaging system.