crystal pendant mini suncatcher star charms 15cm dangle

combined purchase discount!

Purchases made within a five day period can be combined.  I will create an invoice for your combined order and reduce the postage for every order of 2 or more items!  After your initial purchase, the postage cost for additional items in your order will be reduced by AT LEAST 25% !! 

When you’re done shopping, and before completing payment, contact me to request an invoice via the 'request an invoice' link in the eBay checkout.

This discount applies to ALL my listed and store inventory items. 

For larger orders, bigger discounts apply.

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postage & handling

My postage fee includes the face value of stamps on your package, as well as costs for packaging materials and handling.  I do my best to keep these fees low.  I package all items carefully and guarantee to post within three business days of receiving payment, though usually I post the very next day.  Unfortunately, loss or damage in transit is not in my control and I therefore cannot take responsibility if this occurs, please do not leave negative feedback if this happens - let me know if your item has not arrived, I will verify the date sent.  I gaurantee to send an immediate replacement or refund if an item you receive is incorrect or broken OR if you have not received your item within 3 weeks of payment (see below).

100% refund / replace

I will provide an immediate replacement OR full refund (including postage cost):

if you receive an item you feel is damaged/defective in any way,

not as described in the listing,

not the item you ordered,

OR 

if you still have not received your item 3 weeks after your payment clears

ALWAYS CONTACT ME WITH CONCERNS BEFORE YOU LEAVE FEEDBACK

communication & feedback

I will leave positive feedback for buyers who pay within 7 days. 

Once you have received your order, contact me with any concerns – I will respond promptly.  Please, always contact me before deciding to leave negative feedback, you will find I am very reasonable and will go out of my way for my customers.  I am happy to negotiate a full refund of your costs in certain circumstances (see above).  In the majority of cases though, I'm sure you will find my products and service to be of high quality.  When you are satisfied with your purchase and the service you received, please leave positive feedback for me.  I also encourage suggestions on how I can improve my service and would like to hear your thoughts on products you want see in my store!