NEW HIGH SIERRA ELEMENT SKI BAG & BOOT BAG COMBO BLACK

INFO ON OUT OF STOCK OR MISSING ITEMS:

In the event an item is out of stock or has been listed inaccurately (approximately 3% of all our listings) our only duty to you is issue a refund and additional gift or payment of our choice.  We have never offered an item for sale that we don't intend on selling and we have never not sold an item because it was bid to low!   We do hope that you understand not to issue negative or neutral feedback or low DSR scores resulting from an out of stock item as our policy is clearly stated herein.  BONUS ITEMS: MANY OF OUR LISTINGS CONTAIN BONUS ITEMS..IN THE UNFORESEEN EVENT THAT ANY SUCH ITEM IS OUT OF STOCK WE WILL SUBSTITUTE AN EQUIVALENT ITEM AND GIVE YOU AN EXTRA BONUS ITEM AS WELL! AFTER ALL THEY ARE BONUS ITEMS.  THIS HAPPENS IN LESS THAN .5% OF ALL PURCHASES!   IF A BONUS ITEM IS MISSING FROM YOUR ORDER SIMPLY EMAIL US AND WE WILL SEND IT WITH AN ADDITIONAL BONUS ITEM!

NOTE ON PROBLEMS WITH MERCHANDISE OR DISSATISFACTION:

We warrant that your item will be as described in the item description in this listing.   If you experience any dissatisfaction we will make an accommodation not to exceed giving you a refund (merchandise in many cases will need to be returned) and paying return shipping costs.   This will done in accordance with the problems occurred.  Such efforts and make goods on our behalf warrant that you will not issue negative or netural feedback or low DSR scores on ebay.

PAYMENT NOTICES: 

PLEASE IGNORE ANY PAYMENT NOTICES AFTER PAYING.  THEY USUALLY OCCUR WHEN YOU DO NOT USE OUR PREFERRED VENDIO CHECKOUT SYSTEM.  PLEASE USE VENDIO CHECKOUT IF POSSIBLE.

INSURANCE:

WE INCLUDE INSURANCE ON ALL SHIPMENTS.  PLEASE NOTE THAT INSURANCE DOES NOT INCLUDE SIGNING SERVICES FOR YOUR PACKAGE.   IF YOU WISH TO SIGN FOR YOUR PACKAGE WHEN DELIVERED THERE IS A $3 ADDITIONAL CHARGE PER PACKAGE.  WE RECOMMEND THIS SERVICE FOR INNER CITY AREAS OR LARGE APARTMENT COMPLEXES AND SOMETIMES INCLUDE IT COMPLIMENTARY WHEN WE THINK IT MAY BE NECESSARY.  ONCE A PACKAGE IS DENOTED AS DELIVERED BY THE DELIVERY SERVICE WE CAN NOT BE RESPONSIBLE FOR IT.

COLOR OPTIONS:

IF YOUR ITEM HAD A COLOR OPTION FOR IT PLEASE STATE IT IN YOUR PAYPAL PAYMENT IN THE CLICK ON OR PULL DOWN BOX FEATURE FOR COMMENTS IN YOUR PAYPAL PAYMENT.  YOU SIMPLY TYPE IN YOUR COLOR CHOICE IN THIS BOX.  IF YOU DO NOT SEE THIS FEATURE WHEN PAYING WITH PAYPAL OR DO NOT PAY WITH PAYPAL PLEASE SEND AN EMAIL DIRECTLY TO CHALLAHGAL@YAHOO.COM AND TITLE IT: COLOR CHOICE FOR ITEM (EBAY NUMBER) WITHIN 6 HOURS OF MAKING YOUR PAYMENT.

SHIPPING AMOUNTS: 

THE CORRECT SHIPPING AMOUNT IS ALWAYS STATED IN THE ITEM DESCRIPTIONS AND MUST BE PAID FOR AS STATED.  SHIPPING AMOUNTS THAT DIFFER FROM THOSE AMOUNTS ARE INADVERTENTLY INCORRECT AND SHOULD NOT BE USED AND ARE USUALLY GENERATED BY EBAY SYSTEMS THAT ARE OUT OF OUR CONTROL AT PRESENT.  WE DO NOT MAKE MONEY ON SHIPPING.  YOU MUST PAY THE AMOUNT STATED IN THE ITEM DESCRIPTIONS. THE AMOUNT IN THE ITEM DESCRIPTION WILL PREVAIL OVER ANY OTHER AMOUNT IN THE LISTING.  THERE ARE DIFFERENT SHIPPING AMOUNTS FOR CONTINENTAL USA AND APOS; ALASKA AND HAWAII; CANADA; AND ASIA, JAPAN AND AUSTRALIA.  IF THIS IS NOT AGREEABLE WE WILL ISSUE YOU A REFUND AND NOT SHIP THE ITEM.  WE DO NOT MAKE MONEY ON SHIPPING OVERALL.  SHIPPING COSTS  ARE AVERAGED AND DO NOT INCLUDE A HANDLING FEE.  THEY DO INCLUDE MATERIALS AND PAYPAL FEES ON SHIPPING AND PRIVATE INSURANCE FEES THAT MAY NOT APPEAR ON THE SHIPPING LABEL.  IN THE EVENT YOUR SHIPPING COSTS SEEM TOO HIGH DUE TO INADVERTENT ERRORS PLEASE ADVISE US AND WE WILL CONSIDER A REFUND.

PHONE NUMBERS AND SHIPPING ACCURACY:

Please include your phone number in your payment information if possible.   This is required by the post office for international shipments and is preferable for tracking purposes on all shipments.   Be sure to give your correct and complete shipping address in your payment information.  Apartment dwellers must give their apartment number.   We can not be responsible if shipping addresses are not correct in your payment information unless you email us and have confirmed by us that you want to send it to a different address.  If you do not receive such confirmation within 12 hours please email us again.

As you can see from our feedbacks we generally ship very quick and in two to three business days at most.  Please note: Shipping speed other than getting it to the shipper is out of our control.  Fedex in the USA takes up to one full week to reach the West Coast and other Western States from our shipping date. International Shipments can take two to four weeks, but sometimes less from our shipment dates.  Express mail shipments are usually faster, but we don't ship this method unless you request it at extra costs.  We can not be responsible for the shipping services efficiencies, only for when we ship your item!

PLEASE DO NOT REQUEST THESE FOR USA SHIPMENTS UNLESS THERE IS A SPECIAL NEED AS THESE REQUESTS DELAY OUR ABILITY TO SHIP PROMPTLY.  INTERNATIONAL USPS TRACKING NUMBERS ARE AVAILABLE IN YOUR PAYPAL PAYMENT AS SOON AS THE ITEM IS SHIPPED.  IN ANY EVENT THEY ARE NOT AVAILABLE UNTIL FOUR DAYS AFTER PAYMENT AND BY THEN YOU WILL HAVE FREQUENTLY RECEIVED YOUR ITEM! PLEASE REQUEST THEM DIRECTLY TO THIS EMAIL ADDRESS (CHALLAHGAL@YAHOO.COM) AND TITLE YOUR REQUEST: "TRACKING NUMBER REQUEST". PLEASE NOTE THAT UNITED STATES POST OFFICE TRACKING INFORMATION FOR INTERNATIONAL SHIPMENTS IS USUALLY SHOWN IN YOUR PAYPAL PAYMENT.

IMPORTANT EBAY POLICIES ABOUT GIFT AND LOW CUSTOMS  DECLARATIONS FOR INTERATIONAL BUYERS:

***Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer s responsibility and are not charged by us nor can they be predicted by us.
***Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
***These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.
***We do not mark merchandise values below REAL cost or mark items as gifts - US and International government regulations prohibit such behavior.
 
WHAT TO DO IF YOUR ITEM DOES NOT ARRIVE:

In the rare case that your item does not arrive within 11 days of payment for paypal for USA shpments (A REMINDER THAT FEDEX SHIPMENTS TO THE WEST COAST WILL TAKE ONE FULL WEEK TO ARRIVE AFTER SHIPMENT)  and three weeks for international shipments (most international shipments arrive in two weeks or less) We will make an accommodation of our choice if we discover your item has not been shipped or something else has gone wrong. Late or misplaced shipments occur in less than 2% of all purchases.

RETURNS:

If you want to return your item we allow returns within 7 days of receipt of your item.  You must pay all shipping costs and they will be deducted from your refund except in cases where we made a mistake on your item or it was defective.  Please contact us by email for return procedures.
 

NON-PAYERS/BUYER DEFAULTS:

We now file for the refund of Ebay fees for non-payments since these non-payments have been costing us about $1,000 a year. If we file against you in error (as the entire process has many complications) please notify us and we will be glad to remove the filing, or unpaid item strike or make it a mutual termination.
 
CAUSES OF PROBLEMS BEYOND OUR CONTROL:

We do expect that our great customers will understand that problems are frequently caused by such things as late payments of other customers and other things that are beyond our control.

REMEMBER SOMETIMES EMAILS DO NOT ARRIVE IN OUR MAILBOX.  IF WE ARE NOT RESPONDING TO YOU IN 24 HOURS OR LESS (EBAY RECOMMENDS A RESPONSE IN 24-48 HOUR) IT GENERALLY MEANS WE HAVE NOT RECEIVED YOUR EMAIL!!! WE STRONGLY RECOMMEND THAT YOU DO NOT USE EBAYS MAIL FORWARDING SYSTEM FOR POST SALES COMMUNICATIONS AND ESPECIALLY PROBLEMS.  USE OUR DIRECT EMAILS AT CHALLAHGAL@YAHOO.COM AND JACKLEISUREPRO@YAHOO.COM  THERE ARE THE EMAILS THAT SOMETIMES DO NOT REACH US DUE TO THE LARGE NUMBER OF SPAM EMAILS THAT EBAY GENERATES!!!  OUR PHONE IS ALSO AVAILABLE TO CUSTOMERS WHO BUY STUFF FROM US VIA THE EBAY SITE OR EMAIL US FOR THE NUMBER!!! 

Please note that if you pay by a method other than paypal instant payment your shipment may be delayed until your payment clears. All non paypal payments must be accompanied by your item number, description, phone, name and address.

OTHER COMMENTS ABOUT OUR LISTINGS AND EBAY FOR YOUR ASSISTANCE!

Please be sure to read our entire listing for shipping costs details and other details about our great products! This information is part of our contract and dedication to you to provide the finest products on ebay at the lowest prices possible! We have exceeded customer expectations beyond the finest retailers in the country and we will continue to do this so long as you communicate with us. 
Lotzzastuff is a small family business and we are extremely proud of our track record.  We try our best to conduct business ethically, fairly and honestly with great customer service.  We also do not particularly like Ebay's insistence on promoting free shipping as it is another deceptive practice in that nothing is really free and you will find our prices plus shipping to usually still be the best on the net!  In many cases we are now offering the so called "free shipping" in order to compete effectively, but we want you to know that we find many cases in which our non shipping included price plus shipping is lower than other sellers "free shipping" prices!!! If you find a price lower than ours please let us know!  We feel reserves are a misleading practice and best offers are not necessary except for clearance items since 90% or more of our items sell at our original listing price or higher and sometimes for more than our buy it now prices!!! We ask your kind assistance in helping our business grow so we can serve you better! Once again...we urge you to contact us if you have any questions....and thanks for shopping with Lotzzastuff!

FEEDBACKS AND EBAY RATINGS (YOU MAY FIND THIS INFORMATIVE TO READ NOW, BUT PLEASE READ AFTER PURCHASE!):

We appreciate you our great customers and issue feedback within 24 hours of you leaving a feedback.  The Vendio system we use only allows feedback to be issued after you leave it for us, otherwise we would leave it when you pay for your item. Feedback is very, very important to us and we appreciate the time it takes you our valued customer to do this.   If you can not leave us five stars in all four DSR categories and positive feedback then we request that you contact us so that we can provide a satisfactory remedy to your problem not exceeding a full refund.   We are only human and sometimes do have errors occur and many problems are out of our immediate control.  Read what we believe are one of the top quatitative sets of feedback comments on Ebay that we have had posted and we are proud that our feedback score has never gone below 99.9%!   Ebay s new Top Seller Program has been problematic.  We urge you to check carefully as many so called Top Sellers actually have numerous negative feedbacks or at least more than many other sellers and in many cases their feedback scores are between 99.5-99.9%!  Also, many Top Sellers are offering prices that are 30-50 percent higher than ours and other sellers prices!   We recently even found one Top Seller who was conducting illegal activities in their listings!  We leave it to you to judge whether all of this really is accurate and helpful to the buyer as some of it does appear misleading to us!  In the final analysis we urge you to evaluate all aspects of your purchase!  We believe we will qualify for the Top Seller designation at times and are currently missing it by .12% of a point in one DSR category and in the other three categories we are scoring way within the required scores.  Remember, sellers do not know why we get low DSR scores so we think it would be better for Ebay for us to remedy any perceived customer problems and we can t do it if we don t know what they are or if they really existed or the low DSR scores were just given inadvertently!   In some cases an occasional low DSR, and we only get them rarely, is given by accident in filling out the forms, but Ebay s requirements for this are so rigorous that there is no room given for statistical and respondent error!   Remember fives are the best scores and not ones and twos!  No matter how good any seller is right now this is an almost hit or miss lucky thing for many of us 99.5% feedback or better sellers. Negative and neutral feedback tools or any other low scoring of sellers including Ebay's DSR scores should not be used throughout e-commerce sites without careful consideration. Ebay warns users regarding this matter and says that negative feedback should only be issued if you are extremely certain that you are correct and refunds have not been made! Folks, there really is no reason with us for negative or neutral feedback and we appreciate your kind appraisal of our outstanding feedbacks. Other merchants have now won lawsuits for thousands of dollars against Ebay buyers who unfairly leave such feedbacks. Please see the following reference regarding this from the Ebay site: http://forums.ebay.com/db2/thread.jspa?threadID=1000685610&tstart=40&mod=1208803504641 Every neutral and negative feedback which amounts to approximately 1/8% or less of all our feedbacks has been unwarranted and 90% of these have been recanted by the issuers via Ebay's feedback removal system. We aggressively contact anyone who issues such feedback! If anyone can prove they ever issued a true negative or neutral feedback or low DSR Score where the incident was indeed our fault and not remedied within the terms of our listing policies we will give you a $250 bonus reward!   Thanks for reading this and for your kind consideration of this information for the betterment of the Ebay Community!